Mogujie Announces Double Eleven After-sales New Deal: All products include freight insurance and delay insurance
The "Double Eleven" e-commerce melee has entered the final stage of decisive victory, and all platforms have tried their best to win the favor of consumers. On November 8th, Mogujie announced that during the Double Eleven period, all Mogujie products will include freight insurance and delay insurance, and at the same time the "refund and return in seconds" service will be launched to provide users with a better consumer experience.
For this double eleven live shopping festival, starting from the warm-up period of double eleven on November 8, after-sales upgrade of Mogujie, the "fast refund" function is provided. Consumers who apply for a refund for the ordered goods, if the order is not shipped, will enjoy the fast refund service calculated in seconds. Consumers who comply with the “fast refund” rules of Mogujie can apply for a fast refund for all products and some products under the same order, or for some products under different orders.
It is worth noting that Mogujie adjusted its supply chain strategy and pushed for original design of women's clothing. The original design is more complicated than the basic clothing production process, and the delivery speed may be delayed.
In order to guarantee the user's original women's clothing consumption experience, Mogujie fulfills its platform responsibilities and consolidates the foundation of e-commerce after-sales. On the one hand, merchants are required to deliver goods within 7 days, and contractual constraints are used to promote merchants' service timeliness, and to avoid behaviors such as out-of-stock and empty sales that affect users; On the other hand, the platform provides users with freight insurance and delay insurance for all categories of products on the platform. Users who comply with the delay insurance service rules can receive subsidies automatically issued by the Mogujie system once the delivery or express delivery time is delayed, which can alleviate the long-term pain points during delivery and receipt, and the return and exchange of freight costs are worry-free, and you can rest assured to buy yourself Favorite fashion clothes.
The relevant person in charge of Mogujie said that Mogujie focuses on original design. The core goal of this Double Eleven is to integrate original design women's clothing into the big promotion. Both the front-end merchandise and the back-end after-sales service are expected to be billions of dollars. The beauty-loving sex provides the ultimate experience, so that more female users can enjoy cheap and practically worn fashionable women's clothing.
A satisfactory after-sales service experience is one of the important factors to increase the repurchase rate of the platform. Public information shows that as early as 2018, Mogujie has provided "worry-free after-sales" services. After-sales requests initiated by consumers are all handled by Mogujie officials in a unified manner. At the same time, a platform consumer rights pre-indemnity fund has been established to protect consumers. . This time, the double eleven refund time limit and freight insurance delay insurance are added. Do not worry about returns and delays, providing users with a good shopping experience.